Report: Some Richmond 311 flood complaints take years to close
June 8, 2026, Axios Richmond
A new analysis of nearly a decade of Richmond 311 requests found that some neighborhoods with chronic flooding issues report flooding the least.
And when they do, they face the longest response times.
Why it matters: Researchers and city officials both agree that 311 complaints don't tell the whole story. But they're one of the few public tools available for tracking a problem that disrupts commutes, blocks sidewalks and poses safety risks.
The big picture: Southside ReLeaf and the University of Richmond analyzed 11,478 flood-related 311 tickets between June 2016 and October 2025.
Those include requests to clear stormwater drains and assess standing water.